Tips for Better Communication

If you don't understand, ask for clarification.

Watch the speaker.

Place yourself at a good distance, not too close and not too far.

Be assertive (but not bossy) and positive.

Don't blame people for not speaking clearly. Coach them in a way that will make them happy to accommodate your listening needs.

 

 

When asking for clarification, instead of asking “what?” or “huh?” or “eh?”, here are some specific responses to consider:

1. Could you say that a bit more slowly?
2. I didn’t understand. It helps if I can see your lips.
3. Please speak a little bit louder.
4. Please face me when you're speaking.
5. I didn't get the last part of what you said.
6. I heard XXX, but I missed YYY.

 

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